Return Policies and FAQs

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Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! This reduces waste and emissions as much as possible, keeping the planet that much more tidy for the birds.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at team@betterwithbirds.com.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at team@betterwithbirds.com within 7 days of receiving the product, with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark – please wash it before reporting a problem.

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Returns Policy

What’s your return policy?
Our shop is a Print On Demand shop, which means each order is custom-made for you when you place it.

This reduces waste and pollution, making the planet a lil' nicer for the birds.

To keep our environmental footprint low, we don't accept returns for "change of mind."

However, we guarantee Fit and Quality. We'll review refund or exchange requests for two reasons:

1. The "Perfect Fit" Guarantee (Apparel Only)
Guessing sizes is tricky. If your gift doesn't fit, we’ll swap it.

  • The Fix: Email team@betterwithbirds.com within 30 days.
  • The Process: Send us your Order # and the new size you need.
  • The Cost: $0. We’ll arrange a one-time free exchange (item must be unworn).

2. Defects & Issues

We’ve carefully chosen our print-on-demand fulfillment partner based on their overall awesomeness. However, everyone has an off day sometimes.

If the print isn't perfect or the item arrives damaged, just send us a photo immediately. We will send a replacement at absolutely no cost to you.

Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at team@betterwithbirds.com with photos of wrong/damaged items, and we’ll sort that out for you.

What’s your refund policy for Gift Certificates?
All gift certificate sales are final. No refunds for gift certificates will be granted for any reason.

What’s your refund policy for digital products and downloads?
Because of the instant delivery and access of digital products, we do not offer refunds or exchanges.

What’s your return policy for live online workshops?
No refunds for live online workshops will be granted for any reason. Space is extremely limited, which means that if you decide to take one of the spots, it’s yours even if you do not attend.

If you are on a payment plan and payments fail or are stopped, your access to the course and all its materials will be immediately revoked. Your account will not be reinstated until after due payments are fulfilled.

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Birdwatch with us, because you’re too cool for normal hobbies.

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